We are always looking out for skilled employees!

The Nairobi Hospital, a leading health care institution in Eastern Africa has excellent career opportunities for individuals who possess a passion for excellence, strong work ethic, are results oriented and committed to continual improvement. The successful candidates will be team players with the ability to effectively add value to enabling good patient outcomes and shape best clinical and non-clinical practice.


Career Opportunities Available

Front Office Coordinator: REF/FOC/04/18

Posted: 27 March, 2018

Key Duties and responsibilities

 Establish accurate, honest and positive relationship with internal and external customers.
 Facilitate smooth admission process and financial clearance for both cash and credit patients.
 Advise and supporting all staff and managers across the hospital in identifying issues relating to the effective discharge of patients from hospital.
 Bridge the gap between staff and patients by ensuring timely and accurate customer service.
 Ensure all admissions documents are available and meet requirements.
 Oversee and ensure that the pre-authorization of clients’ bill is done within 24 hours.
 Liase closely with the clinical staff to facilitate effective bed management.
 Ensure that discharge patient files are submitted to billing/dispatch at the end of each shift, with all supportive documents.
 Ensure up to date reconciliation of pending and unbilled report with the billing department
 Co-ordinate collaboration with Doctor's Office to ensure timely processing of doctors’ bills.
 Manage the patient flow and ensure customer feedback is managed promptly.
 Ensure seamless and efficient customer service delivery at all cash points.
 Conduct continuous training for the front office staff that ensures consistent customer care standards and telephone.
 Facilitate customer service induction programs for new staff.
 Ensure that client queries and disputes are resolved and answered as soon as possible.
 General management of front office staff, schedule shifts and monitor the handover process from shift to shift.

Qualifications, skills and Experience:
 Bachelor of Commerce degree, Business Administration or any other finance related field.
 5 years working experience in front office operations in a busy department preferably in a service industry. 2 years being in a supervisory position.
 Timely and accurate customer service.
 Excellent communication and people skills
 Good organizational and multitasking abilities
 Problem-solving skills

If your background, experience and competence match the above specifications, please send us your application quoting the reference and include your current remuneration, testimonials and full contact details of 3 referees to: To be received not later than 15th April 2018. Only shortlisted candidates will be contacted.

Human Resources Director
The Nairobi Hospital
P.O. Box 30026
NAIROBI – 00100 OR

Think you could work with us?

Successful Applicants will be contacted