The Nairobi Hospital is the leading tertiary private hospital in East and Central Africa. It is the destination of choice among international patients looking to receive treatment in this region. Up to 20% of our patients are foreign nationals.

TNH is located in the city of Nairobi and offers comprehensive general practice and specialist services complemented with advanced medical technology and great customer care. We cater for complex procedures e.g. neurovascular interventional procedures, targeted cancer treatments, specialized orthopaedic surgeries, kidney transplants, and minimal access surgery among others. We offer the latest in medical expertise and technology alongside warm and friendly services focused on our patients’ needs.

We provide team-based care especially to patients with multiple medical conditions. A team specialist diagnoses and treats patients efficiently, avoiding high costs incurred through repeat and unnecessary consultations and examinations.

We deliver a wide range of specialist medical services at both the outpatient and inpatient levels. These include health screening, multidisciplinary specialist clinics, wards, day surgery, delivery suites, ICU, neonatal ICU, operating theatres, angiography, radiology, clinical laboratory, physiotherapy and accident and emergency services. Hotel calls and medical escort or evacuation services are also available.

TNH has set up an international patient centre (IPC) that provides personalized care for our international patients and tends to all their non-medical needs during their stay.

Patient Services

These are the services that are available to our international clients.

• Medical enquiries and appointments – recommend and schedule an appointment with the appropriate specialists.
• Arrangement for accommodation in Nairobi.
• Medical evacuation and repatriation.
• Medical translation and interpreter services.
• Hospital admission and discharges.
• Airport meetings and transfer services.
• Visa application and extension.
• Travel planning and visitor information.
• Secretarial support services.
• Concierge services – currency exchange, car rental, etc..
• Insurance and billing services.

Financial Services

We have direct payment contracts with various international insurances. A dedicated team of international account representatives guide patients and families, and furnish them with the required financial details before, during and after their visit to TNH. These include:

• Information about deposits and payment
• Cost estimates and cost updates of medical services

TNH financial services includes timely, accurate and concise billing services to patients and their families.

Any concerns that may arise are addressed by our staff.

Language Services

Interpreters are available at no cost to facilitate communication between our staff and patients whose primary language is not English. The interpreters can attend appointments, translate patient education materials and offer other assistance as required. Patients requiring these services ought to request for an interpreter while booking an appointment.

Efficient Scheduling

Whenever possible, TNH doctors provide both diagnosis and treatment in the same visit. Diagnostic test results may be reported to patients one to two days after testing is completed. Scheduled appointments, tests, physician consultations and treatment may be conducted in a compressed amount of time to allow international patients less time away from home, fewer expenses and more efficient use of their and their family members’ time.

CONTACT DETAILS

• Corporate Schemes Department
• Tel: +254 (0) 20 2845000 / Direct +254 (0) 730 666129
• Email: jacquelinekedera@nbihosp.org